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Terms & Conditions

(Updated 21st May2016)

Welcome the website for the Advanced Guitar Centre.

The 'Advanced Guitar Centre' is a trading name and operated by 'Yorkshire Instrument Services Ltd' (referred to within the websites policies and procedures as "we","us" ), with registered address: 437 Handsworth Road, Handsworth, Sheffield, S13 9DD and whose registered company number is 09993370

As a user of the website (referred to as “you/your/customer”) you acknowledge that any use of this website (including any transactions you make) is subject to this Privacy Policy together with our Terms and Conditions. Use of the website will be deemed as accepting these Terms & Conditions

The terms and conditions are provided by 'Yorkshire Instrument Services Ltd' and constitutes the agreement between you 'the customer' and Yorkshire Instrument Services Ltd with respect to the use of the website.


Consent

Use of this website If you wish to use this website you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

Make sure you read the Terms & Conditions and return to this page to check frequently. It is your responsibility to know what our latest terms and conditions are. If you do not agree to be bound by these Terms & Conditions you may not use or access this site.

Please pay special attention to our delivery terms, returns policy along with our privacy and cookies policies.

We reserve the right to suspend, withdraw or modify this website, or certain parts of the website without prior notice. There might be times when certain features of the site are unavailable on a scheduled or unscheduled basis. You agree that we will not be held liable for any disruption this may cause.

Use of this website constitutes acceptance of our Terms & Conditions. You agree to using the website in a way that is appropriate and in accordance with these terms and conditions.

Personal Information

When placing an order we will ask for personal/ delivery information and if paying by debit/ credit card we will need the card detail information. Without this we cannot process your order and notify you of acceptance/ order updates.

Please refer to our Privacy Policy regarding secure use of your personal information

 

Placing Orders with Advanced Guitar Centre

All information provided by you is true, accurate and complete

You will notify us immediately of any changes to your personal information

We may collect, store and use information about you in accordance with our privacy policy

You may only use the material on this website for your personal use and not for any commercial purposes.

You are the authorised card holder for any credit/ debit card you use on the site.

When confirming your order through our website, you are confirming your acceptance of these terms and conditions, along with permission to debit your accounts for the total amount of your order.

You have fully read, understood and agree to our terms of ordering, delivery and returns policy.

You have fully read, understand and agree to our privacy and cookie policies.

Once an order is placed customers are deemed to have read and agreed to the terms and conditions. This agreement together with the standard terms and conditions of the website constitutes the entire agreement between you and the AGC Customs Ltd with respect to the use of the website.
A contract is formed between us when (and not before) we dispatch your order. The order will not be accepted until we receive payment.



Contract Cancellation under distance selling regulations


Due to the quick turnaround of orders we may not be able to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it for payment.

Please note that you are entitled to return products under the distance selling regulations if you so wish, provided that you exercise your right and notify us no longer than 14 days after receiving your order.
If you wish to exercise this right to cancel your order we will refund the original purchase price less postage  - provided that the goods are unused and in their original packaging, suitave for re-sale. This does not affect your statutory rights. It is your responsibility to pay for return postage.



Order Acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us.

A series of basic online steps is required to create a contract between you and us:

  • You confirm your order for products on our website by pressing the confirm order button at checkout process.
  • You will receive an order acknowledgement detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. (This is not an order confirmation or order acceptance from us)
  • When your order is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and Yorkshire Instrument Services Ltd will take place on the dispatch to you of the products ordered from ourselves unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.
  • Risk of loss and damage of products passes to you on the date when the products are delivered.
  • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

 

Shipping & Delivery

Items out of Stock
Usually everything displayed on our site is in stock is present in our warehouse and available for immediate dispatch, however certain items may be dispatched direct from the manufacturer. All products sent direct from the manufacturer should still meet the delivery time-scales detailed when placing an order.

If any items ordered are not readily available to us, we reserve the right to cancel your order. We will refund in full any payment the customer has made for the item(s). Other items ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity.

Delivery Timescales
We endeavour to ensure all orders are delivered within the chosen delivery time periods, however if an item is not delivered within the given time-scales please get in contact with us and we will do all we can to track your parcel down and give you an update.

We use Royal Mail and other third party courier services for our deliveries therefore we cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of a third party courier.

We suggest to customers to place orders well in advance of parties and Christmas to allow for unforeseen delays.

Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.



Returns & Refunds

Transit Damage
If you receive a delivery and the item is damaged please notify us within 48 hours. We will require photos of the damaged box in the condition it has been received in order to be able file a claim with the courier. REturns will not be accepted unless you have sent these photos and have ben issued an RMA number.

Missing Items

Please check all contents on receipt of your order. We are unable to accept a claim for missing items unless we are notified within 48 hours of an order being received.

Faulty Items
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if deemed faulty we will issue a replacement, repair or refund. We will cover the return postage costs of this faulty item.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. In such cases we will contact the customer by email to detail the reasons and offer an explanation. In such cases the item will be shipped back to the customer, at the customer’s expense. We reserve the right to dispose of any items where no faults have been identified, but the customer hasn’t paid the return postage within 60 days of being notified.


Returns
You may return any unwanted items within 14 days of receipt of that item.

We will only accept a return of an item if

  1. It has been unused , undamaged and is in its original condition.
  2. The item is returned in protective packaging and so it is not damaged on return. It is the customers reposnsibility to ensure the goods are received back undamaged and to pay the retunr postage costs.

If an item does not meet the above criteria, then we will be unable to offer a refund. A full reason will be given to the customer as to why the product doesn't meet the returns criteria. We are happy to re-ship such items back to the customer at the customer's cost. Poducts where postage costs are not made within 60 days will be destroyed.

Refunds
Please allow up to 14 working days for refunds and replacements to be processed.

We will aim to process all returns as quickly as possible. All refunds will be made wherever possible to the payment method used at the time of placing the order.

Your statutory rights are not affected.



Pricing

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

  • While we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it.  Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance terms. If we are unable to contact you within 48 hours we will treat the order as cancelled.  If you cancel and you have already paid for the goods, you will receive a full refund.
  • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.

Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.

All sizes and measurements detailed are as accurate as possible, however items measured in millimetres will only be correct up to the nearest 1mm, and may have an inaccuracy of up to 1mm either side of the recorded and advertised measurement.

For products where measurements need to be exacting, please contact us and we will be more than happy to re-measure, send photos and give you the most accurate information for a specific item.




Warranties

Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Your receipt is your proof of purchase and your warranty.

All original manufacturer guarantees/ warranties will be honoured, in accordance with their terms and conditions

We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked.

We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked. We do not warrant that our website or any website to which it is linked or any relevant server are free of computer viruses or other harmful applications.



Contact Us

If, having fully read our Terms & Conditions, you have any questions, please contact us via the following methods

Email: CustomerService@AdvancedGuitarCentre.co.uk

Phone: 0114 3830 780 (Between 10am – 17:00 Monday, Tuesday, Thursday, Friday & Saturday)

Calls will be charges at the local rate, and may be recorded for quality monitoring and training purposes.